Our Training

Smart Dog Education CIC courses

NEW! Short course available - Helping people with learning difficulties, Autism & ASD back into work

The primary purpose of this course, which can be delivered one to one or in groups of up to 20 is to encourage engagement by potential JCP customers who traditionally find it difficult or extremely challenging to access JCP services

Our experience is that the journey to employment is individual to each person’s specific needs and personal circumstances – and that for people with autism, particularly, making the link between being work ready and getting a job is a big step

Many of the autistic people we have worked with are work ready and motivated in many ways but cannot access the vacancies that exist due to their barrier of engaging with JCP.   The most compelling feedback we have is that ‘the advisor just didn’t ‘get me’ and ‘made me feel nervous’

We have planned a series of innovative activities, which include role play and a ‘get to know me as me’ activity. This activity will help the person with a disability explain themselves to their job coach.  No matter how much training is offered to job coaches, it is always difficult to build relationships with new clients, and especially those with multiple and specific barriers such as speech, hearing, social or physical disability.  The most important outcome of our course is to build levels of confidence between beneficiaries and the job centre, so that the JCP is seen as a valuable and non-threatening resource

There will be a large element of 1:1 support and mentoring, including chaperoning to the local JCP for the first meeting. We intend to follow the Government and JCP guidance in terms of ‘Looking for a job’, which inform participants about disability confident employers

The purpose of our course is to introduce, initiate and guide any disadvantaged claimants to the support that the Jobcentre can offer.  Our core message will be:

The guidance from the Jobcentre is they can help you find a job or gain new skills and tell you about disability-friendly employers in your area, or refer you to a specialist work psychologist, if appropriate, or carry out an ‘employment assessment’, asking you about:

  • your skills and experience
  • what kind of roles you’re interested in, and we will broker and explain this service to our beneficiaries

But the reality is that this a heavy onus on the job coach, and there is an expectation that a trust-based relationship will be formed quickly to produce job related results.  We know this is a big ‘ask’ and that in reality something needs to change in order to bring disabled/ marginalised, BME and NEET people to the attention of potential employers and local vacancies

All participants will achieve 100% Action Plan outputs

What isn’t working – it is our experience that people with learning disabilities or who have a PIP and ESA are, in some cases, ready and willing to work, but cannot find a vacancy or suitable employer, and have become entrenched in either staying at home or doing repetitive and non progressional work placements. In SOME cases, they are not making use of the Jobcentre advisors and their connection and the whole focus of this course is to get these claimants to view JCP staff as their supporters and mentors, rather than a barrier to progression and work.  The purpose of this course is to turn negative perceptions on both sides on their head and help beneficiaries to view work, and access to the Job Centre as a realistic and non-threatening prospect

Our experience is that the journey to employment is particularly challenging for those on ESA – (especially those with Autism, which affects 1 in 100 people in the UK).  This pre-employment course has been designed specifically for those people who are on the disabled, marginalised and on the Autism spectrum - who may be able to demonstrate considerable learning and performance capacity, but who are not able to find employment without a meaningful, regular and open relationship with the Job Centre

Please note all our courses can be funded with an interest free loan over the period of learning


Build a new life and convert your dream into reality

Smart Dog Education is aiming to offer a training and development opportunity for women and disabled people along the Adur Coastline.

This 3 month course will help you to build on your existing skills and talents and convert these into a sustainable and viable business idea.

You'll be training and working alongside people in similar positions and life circumstances.

We will be very flexible about your support, childcare and health issues, and we promise you that at the very least - at the end of this 12 week, one day a week course, you will have increased confidence, self belief, business knowledge and a whole new set of friends!

Customer Service

A 6 Month level 2 Accredited City and Guilds course delivered on site with one visit per month - £1000

A 6 month level 3 Accredited City and Guilds course delivered on site with one visit per month - £1500

(modules can be chosen to suit your industry)

Short courses in Customer service

2 day workshop in Building and Retaining Customer Relationships

Aim: To enable staff to greet, meet and service new and existing customers and establish a rapport to get the best from the relationship.

To help your staff to understand what you expect from them and what customers need and expect in a professional relationship.

Up to 10 people on site - £2000

2 day workshop in Managing Challenging Customers

Aim: to enable staff to manage the most challenging customers, both new and repeat customers. Working with differences and diversity to overcome barriers on both sides.  Roleplay and scenario setting.  Building teams and individual performance.

Up to 10 people on site - £2000

Sales Courses

Sales Level 2 and Level 3

Information and costs same as Customer Service above

2 day workshop for Telesales Staff –

overcoming barriers to sales, managing customer expectations, going the extra mile and closing the sale

Up to 10 people on site - £2000

Management Courses

Level 3 Institute of Leadership and Management accredited Management course

Aimed at team leaders and new managers

9 months on site with one assessment visit per month - £2500 a head

Level 5 Institute of Leadership and Management Senior Management accredited course

Aimed at senior managers and business leaders

1 year on site with one assessment visit per month - £4000

IAG (Information Advice and Guidance courses)

Level 3 City and Guilds Certificate in IAG (Information Advice and Guidance)

6 months on site and remote assessment

A requirement in the Careers Service and for Training Academies and all SFA funded prime contractors - £1200

Level 4 Diploma in Information Advice and Guidance - £1800
Bespoke Level 6 IAG - £2500

Details: Smart Dog Education CIC understands the role of IAG in strategic education planning.  The Government have launched an initiative to make careers information more accessible to young people and to ensure that each one of them, whatever their background, can make the right education and training choice to ensure they have the best possible chance of succeeding.

Teachers, careers advisers, college staff , HR Training and support staff in voluntary and community sector organisations all need to demonstrate their comprehensive understanding of the important role of IAG in people’s lives, and these courses will enable you to organise and plan your support of people with a professional accreditation of your skills